Two women have become blind and a stick on the delay of the southwest

Two blind women from Florida recently discovered that they were the only passengers on the southwestern air lines flight from New Orleans to Orlando, saying that the company needed to improve how it communicated with passengers with disabilities.

Sherry Bron and Camel Tate were traveling together in South West Ang 2637, to leave New Orleans on July 14. After delaying nearly five hours, the two friends finally took their journey, only to discover them were the only two people on board, Fox 35 mentioned.

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“You are the only two people on this trip because they forget you,” said Bron.

BRUN and Tate said they have waited their designated portal, and check the Southwest app to update. However, without their knowledge, almost all other passengers were reserved on a separate trip southwest to Orlando, which earlier left a nearby gate, Fox 35 said.

According to The US Department of Transport, airlines must provide immediate and effective communication for travelers with visual disabilities, especially during the delay or the re -circulation and changes to climb to the law of access to the air transport company.

Bron and Tit said that the condition was far from Met. Bron said: “No one has said one word about another trip,” Bron said. “We were waiting at the gate, and we examined the application, like anyone else.”

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Travelers make their way through Orlando International Airport on September 2, 2023. (Paul Hennessy/SOPA Images/LightrockTy via Getty Images)

“There must be some improvement in how they communicate with their passengers, especially those who suffer from disabilities,” Tate said.

“We have seen inaccurate accounts indicating that we” forgot “the two clients, or that we sent a plane back to it,” a spokesman for the southwest told Fox News Digital in an email. “There is no of this case … customers were scheduled to do on the 2637 trip. Although it was late that day nearly that day, it remained the same as their journey all the time.”

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The airline offered both a $ 100 travel voucher as compensation for the delay. (Kevin Carter/Getty Emima)

South West said that she offered both a $ 100 travel voucher as compensation for the delay.

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“We apologize for the inconvenience,” South West told Fox News Digital. “Southwest is always looking for ways to improve our customer travel experiences, and we are active in the aviation industry in sharing best practices about the best way to accommodate passengers with disabilities.”