My parents were going to India Over the past fifteen years to help people in need in Kolkata and every year I book their tickets As they are in the eighties of the last century and do not know the computer.
Last December, they booked their flights with the UAE through Lastminute.com. However, when I click the Payment button, LastMinute fell on the Internet with no confirmation on the page, or through an email.
I immediately booked and received confirmation. Lastminute now has two reservations for each, at an additional cost of 1100 pounds. After the lengthy correspondence presented by bank data as evidence of what happened, I finally decided that my father’s additional ticket “within two months.”
But she will not return my mother’s additional ticket because she, she says, has been included in her middle name in one of the reservations.
The UAE says, categorically, it contains only one reservation that can only mean that Lastminute.com has kept money.
Final INSULT is that 200 pounds have been imposed on the mobile phone calls it made on the Mastminute customer service that has a special number. Please help. Mf, London
Unfortunately, I can’t … because Lastminute refuses to change his position. It claims that adding the middle name in your mother’s reservation makes it a completely new reservation, not repeating. This is complete nonsense, but it will not budge.
You should take this with your card provider, and send evidence from the Emirates that only one reservation was made.
This is not the first time that we have informed us of this problem with Mastminute. In January, the mail was exactly the same problem, and again, the Switzerland -based Lastminute refused to deal with.
This condition is an invitation to wake up to stop using companies such as Lastminute because it is rarely easy to determine problems such as these-which was much easy to reserve with the direct Emirates.
If you are reserving a journey via the Internet and freezing the site, wait one day to see if the reservation has passed before a second.
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