Summary generated by Smart Answers AI
In summary:
- Macworld reports that Verizon experienced a widespread outage affecting hundreds of thousands of iPhone users across major US cities yesterday.
- The outage began around 1 p.m. ET, causing affected iPhones to display “SOS” mode due to loss of voice and data connectivity.
- Verizon has promised to provide account credits as compensation and will contact affected customers directly after acknowledging the service issues and apologizing.
If you’re a Verizon subscriber, your iPhone was likely without service yesterday. For much of the day, hundreds of thousands of customers in the US were left without voice and data service, so they couldn’t make calls, send text messages, or access any internet services while away from Wi-Fi.
In a post on X on Wednesday evening, Verizon promised that it would “provide account balances and share updates soon.” The company did not provide any details about the cause of the outage, although it admitted that it “let down many of our customers, and we are truly sorry for that.” She promised to “correct this” and said she would contact customers directly.
According to Down Detector, East Coast cities like New York, Philadelphia, Atlanta and Miami were among the hardest hit, although power outages also affected Houston, Los Angeles and Chicago. The outage began around 1pm ET and continued into the night, with users seeing the word SOS displayed on their phones where the bars should be.
While Verizon said the issue had been resolved as of 11 PM ET last night, Down Detector was still showing scattered reports of service outages across the country, but the bulk of affected customers appeared to have been restored. If you’re still getting the “SOS” message and not receiving service, try restarting your phone or toggling the cellular button in Settings > Cellular To restore connection.