I used Booking.com to book the bed in Safestay Holland Park Hostel On a business trip to London this month. Access In the middle of the night, I discovered bed bugs crawling on the ranking, pillow And the walls. The employees moved me to another building, which was also created. I spent the night awake in the reception.
I am exhausted to take the dawn train to the house, and it costs a new ticket and my independent fees because I could not work. I also had to buy new clothes and do multiple laundry courses to avoid re -injury with me.
My expenses reached 265 pounds. I have since read dozens of comments on the review sites that report bugs in the same hostel and similar complaints about three other five hostels in the United Kingdom.
After submitting an official report, Kensington and Chelsea Council imposed pest control treatment. Hostel manager made a compensation of 250 pounds, but I am still waiting, while Booking.com has not been answered. There were other guests in my affected room without taking any action. It seems there The device’s failed failure Safety and responsibility of companies.
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There are graphics reports on the review sites dating back to 2022, including the guests who have been in Holland Park Hostel before and after that. Residence providers are legally required to ensure that the rooms are safe and healthy, which means that injuries must be dealt with as soon as they are discovered.
Safestay asked why insects are not clear, which can be considered clear when you arrive, by home management. He insists that daily inspections are performed and the pest control company deals.
“We apologize,” she says. “Once we were notified, the date of treatment was determined, and the affected rooms were banned. The environmental health visited and satisfied the procedures.”
Booking.com asked why, given the importance of the case, you did not immediately respond to your complaint. He did not respond to this, but he immediately released a recovery and hung the hostel from his platform. “We have called the partner to ensure the problem is addressed immediately,” she says.
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